Role Purpose:

• Assist in the planning and execution of technology projects.
• Ensure accurate documentation of systems and processes.
• Support the Business Analyst in evaluating business requests and streamlining operations.

Qualifications and Skills:

• A degree in IT, Technology, or a related field (or equivalent work experience).
• Proven experience in project administration and coordination.
• Solid understanding of business application processes.
• Strong troubleshooting and problem-resolution skills.
• Excellent organizational and multitasking abilities.
• Strong verbal and written communication skills.
• Attention to detail and accuracy in documentation.
• Critical thinking and problem-solving mindset.
• Familiarity with technology terminology and business processes.
• Intermediate project management capabilities.
• HCL/Domino experience is advantageous.
• Strong analytical and documentation skills.

Key Responsibilities:

• Provide comprehensive application support to end-users.
• Collaborate with the Business Analyst and cross-functional teams to resolve application issues.
• Assist with project planning, scheduling, budgeting, and coordination.
• Manage the Technology Service Desk, including job queue oversight.
• Communicate effectively with users, escalating issues as needed.
• Maintain and update all project and system documentation.
• Identify project risks and support mitigation strategies.
• Help implement quality assurance measures and compile project performance reports.

Why join us?

At Next Biosciences, you’ll be part of a passionate, future-focused team making a real difference in health and science. We believe in professionalism with heart—and we’re looking for someone who embodies both.

What we offer

Innovative Environment: Work at the forefront of Bio Technology, where your role directly impacts people's lives.

Collaborative and Learning Culture: Join a supportive team that values your input and fosters professional growth.

Employee Value Proposition: Comprehensive employee benefits-including Retirement Fund and Medical Aid, state of the art facilities, Earned Wage Access, etc.

Employee Engagement Activities-including gifts on special occasions or milestones and paid time off on your birthday, Wellness and Social events & Training and Development.