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Terms & Conditions

Please read these terms and conditions carefully, as access to it and use of the services and content included in it, signifies that you have read, understood and accept without reservation, these terms and conditions. By using the online payment facility on this website you warrant that you are authorised to use the credit card for the payment you are making and that you provide Netcells and Paygate the authorisation to charge your credit card. If you do not accept these terms please do not use this facility.

Detailed description of Services

Netcells Biosciences is a South African based stem cell laboratory and cryogenic facility involved in the collection, processing, culturing, testing and cryogenic storage of biological cells.

Delivery Policy

Once Netcells receives payment, this will be confirmed with the client and Netcells will undertake its obligations in terms of the payment received.

Returns and Refunds Policy

Netcells complies with the Consumer Protection Act and should the client change his/her mind regarding the service acquired, Netcells will refund the Client, less an amount for any direct expenses already incurred on behalf of the client in respect of the service. Netcells cannot process a refund back onto a credit card but we are able to refund into a bank account. The client may be liable for credit card administration fees charged to Netcells by Paygate and Standard Bank in this regard.

Customer privacy policy

Netcells shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted

Only credit cards issued by South African banks can be accepted. Payment for the Registration Fee and/or Payment Option 1 or 2 may be made via Visa or Mastercard credit cards (or by bank transfer into the Netcells bank account, the details of which are included on the Client Registration Form). If the client has selected Payment Option 3, 4 or 5 then a compulsory debit order is set-up and the amount is debited from the client’s bank account each month (a R50 per month debit order administration fee is charged). The credit card processing facility on this website MAY NOT be used to make these monthly payments relating to Payment Option 3, 4 or 5.

Liability

Netcells and its representatives will incur no liability, if we are unable to complete the processing of the credit card transaction, because of any one or more of the following circumstances:

  • The information provided for payment by the client is declined due to insufficient funds to complete the transaction;
  • The information provided for payment is declined due to address verification systems, security code mis-matches, over limits, or any other reason as reported by the banking institution;
  • Circumstances beyond the control of Netcells and Paygate, such as fire, flood , internet delays, interruption or malfunction, or interference from an outside source, which prevents the proper execution of this transaction;
  • Netcells cannot accept liability for a payment not reaching the correct Client account due to you providing an incorrect reference number or other incorrect details whether personal or otherwise;
  • Netcells cannot accept liability for a payment not reaching the correct Client account where payment is refused or declined by the Card Supplier for any reason;
  • If the card supplier declines payment, Netcells is under no obligation to bring this fact to your attention. It is your responsibility to check with the Card Supplier that payment has been deducted from the debit or credit account;
  • Netcells will not be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort, delict or any other legal theory and whether or not advised of the possibility of such damages.

Credit card acquiring and security

Online credit card transactions will be acquired for Netcells via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Clients may go to the following link to view their security certificate and security policy.

Client details separate from card detials

Client details will be stored by Netcells separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Netcells takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Netcells chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.

Variation

Netcells may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Biocells (Pty) Ltd (Registration Number : 2004/026428/07) trading as Netcells Biosciences with its headquarters based in Johannesburg, South Africa. Netcells directors are Dr Yvonne Holt , Kim Hulett CA(SA), Dr Carola Niesler and Dr Ryan Noach.

Next Biosciences contact details

  • Email: info@netcells.co.za
  • Head Office: 0861 NETCELLS | +27 (0) 11 697 2900